The trademark application MOONTALK AIRI was filed by Moontalk Oy, a corporation established under the laws of the Republic of Finland (the "Applicant"). Application under examination.
The application was filed in Finnish (English was selected as the second language).
Goods And Services
The mark was filed in class 9 with following description of goods:
Computer software, telecommunications software, mobile applications, downloadable applications for call center and contact center management, call management and handling, and telephone services
Computer software, mobile applications and downloadable applications for recording, analyzing, transcribing, translating, interpreting, and summarizing calls
Speech analysis software and speech recognition software for monitoring, evaluating, analyzing and summarizing calls
Mobile applications and downloadable computer software using artificial intelligence for assisting employees before, during, and after calls, for simultaneous translation and interpreting calls, transcribing calls, summarizing calls, evaluating calls and analyzing calls, listing actions agreed upon during calls and providing automated solutions
Mobile applications and downloadable computer software featuring artificial intelligence for the processing, production, understanding, and analysis of natural speech from phone calls and call recordings
Computer software and mobile applications for providing an online database for call management for uploading data, providing analytics and generating notifications and reports before, in real time, and after calls
Computer programs and mobile applications using artificial intelligence for controlling telephone service behavior, managing service features during calls, retrieving call summaries after calls and conducting additional analysis of call data via application programming interfaces (APIs)
Mobile applications and downloadable computer software for storing, retrieving, monitoring, analyzing, testing, measuring, managing, and transferring data obtained from customer calls, customer data, customer interactions and notifications to, for example, the customer's enterprise resource planning [ERP] or customer relationship management [CRM] system
Mobile applications and downloadable computer software for providing pre-call, real-time, and post-call analytics to telephone call centers and contact centers.
The mark was filed in class 35 with following description of goods:
Speech-to-text reporting for phone calls
Speech-to-text reporting services for phone calls
Production transcripts of phone calls
Transcripts of recorded communications from phone calls
Conference call transcription services
Collection, processing, systematization and management of call data
Answering machine services and message forwarding services
Office functions for creating directories from data, websites, and other sources of information for telephone services
Business-related analysis, research and information services based on information obtained from customer calls
Corporate communications services
Data management services related to customer calls
Online data processing services related to customer calls
Information, advisory and consultancy services relating to all the aforesaid services.
The mark was filed in class 38 with following description of goods:
Telephone communication services
Call recording services
Computerised telephony services
Call monitoring services
Call screening
Call forwarding services
Wireless switchboard services
Transfer of telephone or telecommunications calls
Provision of call stream telephone lines
Providing access to cloud-based platforms for contact center and call management
Voice mail services
Automatic telephone answering services
Wireless telephony
Real-time telecommunication routing and connecting services for telephone services
Mobile telecommunications services
Providing access to online databases before calls, in real time and after calls
Teleconferencing services
Providing access to databases containing transcripts, translations and summaries of contact center and telephone conversations
Wireless telecommunications for the electronic transfer of data, voice, messages, images, information, and documents via the Internet related to telephone services
Information, advisory and consultancy services relating to all the aforesaid services.
The mark was filed in class 42 with following description of goods:
Software as a service [SaaS] featuring software for individual employee calls or managing call and contact centers for telephone services, call management and handling, and telephone services
Design, development, maintenance and updating of software and mobile applications related to call and contact centers, call management systems and telephone services
Software as a service [SaaS] featuring software for recording, analyzing, transcribing, translating, interpreting, and summarizing calls
Providing use of online non-downloadable speech analysis software and speech recognition software for monitoring, evaluating, analyzing, and summarizing calls
Providing use of non-downloadable online software using artificial intelligence to process and analyze call data and generate summaries and notes from calls and call recordings
Artificial intelligence as a service services featuring software using artificial intelligence for assisting employees before calls, during calls, and after calls in transcribing calls, simultaneous translation and interpreting calls, summarizing calls, evaluating calls, and analyzing calls, listing actions agreed upon during calls, and providing automated solutions
Hosting of mobile applications related to call and contact center management, call management and handling and telephone services
Software as a service [SaaS] including software for call centers and contact centers to provide real-time analysis of incoming calls, monitoring of calls and customer issues for prioritization, resolution, assistance, and escalation, and suggestions for resolving such issues
Software as a service [SaaS] for collecting and indexing contact information for calls and contact centers and creating a searchable database
Application service provider services that include application programming interface (API) software for implementing artificial intelligence functions to control the telephone service behavior, managing call-time service features, retrieving post-call summaries and performing additional analysis of call data
Providing use of online non-downloadable software offered online for the creation and implementation of customized interactive content in calls
Software as a service [SaaS] for handling calls and call management, for downloading data, providing analyses, and generating notifications and reports before calls, during calls, and after calls
Software as a Service [SaaS] that includes computer software for storing, retrieving, monitoring, analyzing, testing, measuring, and managing data from customer calls, customer data, customer interactions and for transferring such data to, for example, the customer's enterprise resource planning [ERP] or customer relationship management [CRM] system
Providing temporary use of online non-downloadable computer software for simultaneous interpretation and translation
Providing non-downloadable software offered online for providing pre-call, real-time and post-call analytics to call centers and contact centers
Providing an artificial intelligence agent as a service [AIaaS] through platforms that simulate and automate telephone conversations
Information, advisory and consultancy services relating to all the aforesaid services.